Service users

The people we support guide our work in several ways:


Person-centred planning

Because everyone is different we recognise that every service must be unique. We use person-centred approaches to help people identify and get the support they really want and need. In practice most of our day-to-day support is derived from goals people set in one-to-one keyworker meetings or ‘circle of support’ group meetings.


User involvement group

Our user involvement group is made up of representatives from all of our various types of services. It meets bi-monthly, with around 8 people attending on average. A service user representative chairs the group, with support from a manager. Agendas, minutes and other information are produced in easy-read formats.

The group has a wide-ranging brief, with discussions ranging across the planning of services, policies and procedures, recruitment and staff training.

After each meeting the group sends a report to the Board of Trustees, which includes recommendations for action.For example, the group recommended that service users should take part in recruitment. It devised a probation period feedback form and a person specification, and service users trained in equality and diversity now sit on interview panels.


Driving Up Quality

People we support take part in Driving Up Quality reviews.

The Driving up Quality Code (DUQ) is a voluntary code for providers and commissioners of learning disabilities services. By signing up in 2015 we committed ourselves to doing all we can to continually improve the quality of our services.

So far have had review meetings involving staff, service users and families, which give everyone the chance to comment on what we do a suggest ideas for how we can improve. The idea for involving people in recruitment mentioned above originally came from a DUQ meeting. 

The code aims to:

  • Drive up quality in services for people with learning disabilities that goes beyond minimum standards
  • Create and build a passion in the learning disability sector to provide high quality, values-led services
  • Provide a clear message to the sector and the wider population about what is and what is not acceptable practice
  • Promote a culture of openness and honesty in organisations
  • Promote the celebration and sharing of the good work that is already out there.